Change Management
“To ensure the effects of change are realized”
Change Management is a structured approach for executing business change that focuses on people and business results. Connecta’s role on these assignments can extend from practical implementation of new business strategies, working methods and IT systems, to operating as a change manager in organizational change processes. The consistent aim is to ensure a better pay-off on the declared change goals, and to achieve them faster. This is about getting companies, departments and organizations to operate in line with the change; to alter behavior, get managers to show the way and people to adopt change. Connecta’s strength lies in its ability to drive change together, and in close partnership, with clients—change that sharpens competitiveness and reaches defined goals. Connecta has concrete tools and processes that build on rigorous experience, and bring knowledge to the customer’s key staff in a structured manner.
Customer Relationship Management
“For marketing, sales, servicing and customer insight”
Successful marketing, sales and servicing always build on a company’s overall strategy and goals. Combined with in-depth knowledge of client needs, values and positioning in the customer life-cycle, this creates sustainable growth. Connecta helps companies generate, analyze and act on mission-critical customer information, which in turn, gives them the prospects of differentiating their offering successfully, operating cost-efficiently, creating customer satisfaction and ensuring profitable growth. Customer Relationship Management is about putting the customer at the center in all encounters with the customer and processes—without losing the long-term business financial perspective.
Digital Strategy and Realisation
“For developing business with digital channels”
Digital Strategy and Realisation is about exploiting the opportunities represented by the Internet, both in terms of increasing revenue and rationalisation that achieves lower cost. Connecta helps companies to understand rapid progress in the digital sphere in an overall strategic plan; the opportunities that can be created, as well as the threats to existing business. Connecta also makes it easier for companies to move from words to action. A digital strategy and realisation plan provides a company with a structure for its work on developing its business, regardless of whether its digital presence is in marketing, sales, customer service, product development or a combination of them. To then implement the changes necessary to achieve these goals, Connecta offers an extensive toolbox and high-quality delivery capacity.
IT Value
“For effective IS/IT”
Connecta supports companies and other organizations in their endeavors to increase operational efficiency by tailoring IT organizations to over-arching business goals. Connecta works on all items of CIO agendas and challenges. This enables the client to ensure that IT operations are run effectively and on a business footing. The operation’s activities should be transparent, quantifiable, have clear goals and strategies, and focus on the current and future needs of business operations. Connecta’s IT Value offering extends from coordinating IT and business operations, to optimizing control of IT delivery and the operational efficiency of IT processes.
Strategy and Business Transformation
“For strategy development, decision-support data and company-wide change”
Through Strategy and Business Transformation, Connecta supports managements in their work on tackling the challenges at the top of their agendas. Based on rigorous analysis and in-depth understanding of client businesses and their main challenges, Connecta drives initiatives, with decisive significance to the client’s success. This can be about strategy development to create growth and competitiveness, profitability analysis, realigning business models or operationalizing strategies in business plans, organizations and processes.
Supply Chain Management
“For procurement, logistics, production and planning”
Supply Chain Management is about rationalizing the flows of goods, information and payments. To achieve these goals, business processes, organizations and IT systems must interact day-to-day—within the company, its suppliers and customers. If correctly managed, this helps secure an overall grasp on procurement, production, logistics, spare parts management and rationalize the integration between ERP systems, specific SCM tools, suppliers and customers. In Supply Chain Management, Connecta works on activities including overhauling and reengineering complete supply chains, the rationalization of existing logistics processes and developing sophisticated IT tools to support client’s SCM processes.