Offerings

Connecta offers services in five over-arching segments that match the central needs of the company’s clients - Change Management, Customer Relationship Management, IT Value, Supply Chain Management and Strategy & Business Transformation.

Change Management

“For the management of complex change processes”
Change Management is a structured approach to implementing operational change processes, focusing on the client’s staff and business results. Connecta’s role is the practical implementation of new business strategies, working methods and IT systems. Consistently, this is about getting managers and staff to act in accordance with the new situation, and is about getting managers to lead the way and staff to want to change their behavior. Connecta collaborates on a committed basis close to the customer based on its situation and culture. Connecta has concrete tools and processes based on rigorous experience, which bring know-how to the client’s key staff on a structured basis.

Customer Relationship Management

“For marketing sales, services and understanding customers”
Successful marketing, sales and service always build on a company’s overall strategy and objectives combined with Connecta’s rigorous knowledge of customer needs, value and positioning in the customer life cycle. Connecta helps its clients generate, analyze and act on business-critical customer information, to become successful in differentiating their offerings, operate cost-efficiently and create the right prospects for customer satisfaction and profitable growth. CRM is about emphasizing the customer in all encounters and processes, without losing the long-term business financial perspective.

IT Value

“For effective IS/IT”
Connecta helps companies and non-profit organization to enhance their operational efficiency by adapting their IT resources to overall business objectives. Connecta is active on all points of CIO agendas and challenges, and supports clients in ensuring that their IT operations are run effectively and on a businesslike basis. The activities of these operations should be transparent, quantifiable, have clear goals and strategies, with a sharp focus on the current and future needs of business operations. Connecta’s IT Value offering extends from coordinating IT and business operations to optimizing the control of IT deliveries and the operational efficiency of IT processes.

Supply Chain Management

“For procurement, logistics, production and planning”
Supply Chain Management is about rationalizing goods, information and payment flows. To achieve these objectives, operations and IT systems must interact on a day-to-day basis, at the client and its suppliers. If correctly managed, this helps maintain an overall grasp of procurement, production, logistics and spare parts management, and integration between standard systems and specific IT tools. Connecta’s SCM activities include the review and re-engineering of complete supply chains, the rationalization of existing logistics processes or the development of sophisticated automated order processing tools, for example.

Strategy and Business Transformation

“For strategic development, decision support and company-wide change”

In Strategy and Business Transformation, Connecta helps corporate

managements address the challenges at the top of their agendas. Combining

rigorous analysis and drive with an in-depth understanding of business and

strategic development, Connecta rolls out initiatives with a decisive impact to

the client’s success. This might be about internal efficiency, profitability, growth

and expansion, changing business models or operationalizing strategies in

business plans, organizations and processes.